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Question: Are First Great Western crap, or what?
My daily commute is getting worse every day. The new timetable is a joke, they can't run it on time and when the trains do turn up they are too small and hence overcrowded.
Added to this, one of the ticket machines at my home station has been faulty for 6 weeks -- I've told Farce Grate Worsten about it FOUR times now, and each time all that happens is that I get the same grovelly apologetic email telling me how they aim to fix faults within 24 hours. It's got to the stage where I've written to the Chief Exec of FGW about it, and my MP. It's a joke.
'Great Western'? Brunel must be spinning in his grave. This company couldn't run a Hornby train set, never mind a passenger service. They should be stripped of the franchise NOW!
Anyone else agree? Got any horror stories to share?
Answer: Crap is putting it mildly.
First Great Western is part of the First Group and their bus sunsidaries have the worse record for vehicle maintenance for any of the large transport groups.
In the last five years, First PMT, First Glasgow and First Edinburgh have each had the number of vehicles on their operating licences cut by 25-33%.
I really do not know why, with such an appalling record, the Government continues to gift rail franchises to First.
Continue to write to your MP, but send a copy to the Rail Regulator and the Minister of Transport (Civil servants HATE getting letters!).
Also send a copy to Moir Lockhead, Chief Executive, First Group, 395 King Street, Aberdeen (Try asking Moir if he would allow his herd of Highland cattle to be treated in a similar way - he owns a farm in Aberdeenshire!)
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